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Patient Loyalty

Mobile Satisfaction Surveys

  • Satisfied patients are strong advocates for your practice
  • Conveniently receive patient feedback on scale of 0 to 10
  • Sends patients post-visit surverys by text message
  • More convenient than online, email and snail mail surveys
  • Patient text responses can be forwarded to your email for review
  • Improve your online reputation by resolving issues quickly
  • Expedite service recovery efforts faster with real-time notifications
  • Dissatisfied patients account for 80% of negative word-of-mouth

Find new ways to connect with your patients. Often, it is the simple things that mean the most to people. Like wishing a patient “happy birthday” or simply asking your patient “On a scale of 0 to 10, how would you rate your experience with our office?” ProviderTech will help you build better, stronger relationships with your patients, guaranteed.

According to a Johns Hopkins study, 24% of patients will see three or more primary-care physicians in a 24-month period, particularly obese and overweight patients.

Improve your patient retention with CareSMS.

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Your patient’s impression of your clinic lives in the details of their experience; follow-up is key to building and maintaining strong patient relationships. While ensuring a smooth patient experience in office is important, ensuring everything went as planned with a follow-up text sends a strong message that you care.

Mobile-based text messages allow you to instantly capture positive and negative patient feedback and quickly respond to any patient concerns. In fact, most patients respond within minutes of receiving our text message. Our platform can also inform you when a survery response is receive below a preset threshold, for example, if a patient responded back with a “3” to the question “On a scale of 0 to 10, with 10 being the best, how would you rate your experience at our office?”

Customer Spotlight

Foothills Sports Medicine Physical Therapy logo

Profile

  • Over 20 clinic locations
  • More than 90 physical therapists
  • Cloud-hosted EMR system

Engagement Strategy

  • Text message survery after first visit
  • Text message survey after discarge visit
  • Birthday wishes to all patients

Results

  • Expanding services to all clinic locations
  • Improved loyalty with birthday wishes
  • High patient response rate to mobile surveys
  • Numerous compliments on birthday wishes
  • Provide immediate service recovery when needed
  • Pinpoint focus areas
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Custom Message
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Mobile Technology
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Patient Preferred
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Full PMS/EMR Integration