Today’s patients are busy. Calling patients often results in inconvenient voicemail and dreaded phone tag. In today’s landscape, texting is the most convenient method of communication. Using text messaging at your practice will improve your patient satisfaction, contact rates and office efficiency. Nearly half of all Americans no longer have a home phone. If you think telephone voice calls are convenient and preferred by your patients—think again. Studies have shown that text messaging is the preferred and most convenient contact method—even amongst geriatric populations. 3 out of 4 (75%) of adults living with unrelated roommates don’t own a home phone—and, overall, only 1 in 3 homeowners still have a landline. Times have changed. ProviderTech provides a unique solution to achieve higher patient contact rates and more satisfied patients with text messaging designed for the busy medical practice.
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Fewer than 1 in 5 people still listen to voicemail, according to CBS News, from numbers they don’t know and 1 in 3 people from known contacts. More than half of voice calls from medical practices will result in voicemail—and often important information will go unheard by the patient.