CareSMS allows you to customize your message text, send date and response options and other message options by appointment type, physician, patient language, insurance class, morbidity, visit status and other custom options. Whether you want to send a message 1, 2, 7 or 14 before the appointment - or send multiple messages, CareSMS has the flexibility to meet your practice’s requirements.
For example, you can send new patients an additional message “Please arrive 15 minutes early to complete paperwork and bring your drivers license and insurance card” and also personalize messages to include information like the patient’s first name, practice phone number, address and physician name.
ProviderTech has an experienced integration team that will extract the data elements necessary from your on-site EMR system. Our professional staff has years of data completing hundreds of successful integrations throughout their careers with numers EMR systems, including Meditech, NextGen, Allscripts, Cerner, and more!
While most providers only offer 2-way messaging, CareSMS offers true 2-way integration. This means you never have to re-enter patient data and patient responses can be viewed directly in your practice management system.
ProviderTech is a health care only company. Your data is kept secure in our state-of-the-art data center with 24/7/365 physical and logical security.
All of our messaging is fully compliant with HIPAA and the TCPA. ProviderTech recommends and follows best practices with regard to patient communication, minimum necessary and opt-out requests.
All communications fall under Treatment, Payment and Health Care Operations (TPO Execption) or Communication With the Patient. ProviderTech can provide you with a Business Associate’s agreement or we can sign your BAA.
ProviderTech can support multiple languages, including English, Spanish, French and others. Our system will automatically send the correct message based on the language preference you set in your practice scheduling system.
ProviderTech also has third-party translators that will translate your message text into up to 3 other languages - at no cost to you!