“Happy Birthday” are two words that patients love to hear.
Thank you. Your information has been received.
Your patient’s impression of your clinic lives in the details of their experience; follow-up is key to building and maintaining strong patient relationships. While ensuring a smooth patient experience in office is important, ensuring everything went as planned with a follow-up text sends a strong message that you care.
Mobile-based text messages allow you to instantly capture positive and negative patient feedback and quickly respond to any patient concerns. In fact, most patients respond within minutes of receiving our text message. Our platform can also inform you when a survery response is receive below a preset threshold, for example, if a patient responded back with a “3” to the question “On a scale of 0 to 10, with 10 being the best, how would you rate your experience at our office?”